My tracking says delivered but I haven't received my orderUpdated a year ago

We're sorry to hear that you have not received your order!

It is important that the below process is done before contacting us so that we can chase this up straight away! 

• Before contacting us, please double-check with your household and your neighbors to see if they signed for the parcel or picked it up on your behalf.
• Once you have done the above, please go ahead and contact the handling courier.  

New Zealand Post: https://www.nzpost.co.nz/contact-support/assistance/parcels

• Contact us once you have your case number and resolution on your case investigation.