My tracking says delivered but I haven't received my orderUpdated 2 days ago
We’re sorry to hear you haven’t received your order! If your tracking shows your parcel as delivered, please complete the following steps before contacting us so we can assist you as quickly as possible.
1. Check around your property
Please check any safe locations where the courier may have left your parcel, including around your front door, mailbox, garage, side entrances or other secure areas.
2. Check with your household and neighbours
Please confirm that no one in your household or a nearby neighbour has accepted or collected the parcel on your behalf.
3. Contact the courier
If you’re still unable to locate your parcel, please contact the courier directly to lodge a missing parcel investigation.
New Zealand Post: https://www.nzpost.co.nz/contact-support/assistance/parcels
4. Contact us with your case details
Once the courier has completed their investigation, please contact our Customer Experience Team with your case/reference number and the outcome of the investigation.
Having this information ready allows our team to review your case and assist you with the next steps as quickly as possible.