I Need To Return An Item
Culture Kings would like you to be happy with the purchases that you make. As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to
EXCHANGE/STORE CREDIT: Your return will be processed as per normal and your Afterpay instalments will remain the same REFUND: The refunded amount all depends on the current status of your Afterpay payments. The total amount of the instalments you
When you are lodging an exchange for a different size in the returns portal, there are times when the stock is not available. This means that either the item is out of stock or low in stock, which we can not guarantee will still be available by the
Yes 🙌. You are welcome to return more than one order in the same return parcel to save on postage costs!. Please make sure you lodge each return separately online through our returns portal and follow all the prompts. Be sure to contact us in order
You are only required to send back the item you would like to return if it was a part of a bundle!. However, we can only offer size exchange for the same item or store credit for the amount you've paid for that item. You can lodge your order return H
Once received, your return will take up to 3 business days to process. We recommend using tracked post for all returns to ensure your items arrive safe and sound back to us. Once your return/exchange has been processed, you will receive an email
Culture Kings can only refund via the same method of payment on your order. If you no longer have that card, your bank will release the funds to the account that the card is associated with so please check your online banking.
Yes, you can!. We can only accept an exchange for a different size/ item or in-store credit. Stores are not able to issue refunds or online store credit in the Sylvia Park store for online orders. If you chose store credit, this can only be redeemed
All return items must be shipped within a protective shipping bag or box. You can either use the postage bag/box that your order came in, or you can purchase one at your local post office. Shoes must be returned in their original shoe box without dam