RETURNS
I Need To Return An Item
What is your return policy?
Culture Kings would like you to be happy with the purchases that you make. As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to
How do returns work with Afterpay or Klarna?
EXCHANGE/STORE CREDIT: Your return will be processed as per normal and your Afterpay instalments will remain the same REFUND: The refunded amount all depends on the current status of your Afterpay payments. The total amount of the instalments you
The size I want to exchange is not available, but I can see it on the website?
When you are lodging an exchange for a different size in the returns portal, there are times when the stock is not available. This means that either the item is out of stock or low in stock, which we can not guarantee will still be available by the
Can I return multiple orders in the one return parcel?
Yes! 🙌. You’re welcome to return items from multiple orders in the same parcel to help save on return postage costs. Please make sure you lodge each return separately through our online returns portal and follow all the prompts. Once you have lodged
I ordered a bundle, can I return part of it?
You are only required to send back the item you would like to return if it was a part of a bundle!. However, we can only offer size exchange for the same item or store credit for the amount you've paid for that item. You can lodge your order return H
When will I receive my exchange item?
Once received, your return will take up to 3 business days to process. We recommend using tracked post for all returns to ensure your items arrive safe and sound back to us. Once your return/exchange has been processed, you will receive an email
Can I get a refund back to a different card?
Culture Kings can only process refunds to the original payment method used to place the order. We are unable to refund to a different card or payment method. If you no longer have the card used for your purchase, your bank will generally redirect the
Can I return my online order to the NZ store?
Yes, you can! 🙌. You can return your online order to a Culture Kings NZ store for a refund, exchange for a different size/item, or store credit. If you choose store credit, this can be used both in-store and online. Alternatively, if you would prefe
How do I package my return?
All return items must be shipped within a protective shipping bag or box. You can either use the postage bag/box that your order came in, or you can purchase one at your local post office. Shoes must be returned in their original shoe box without dam