SHIPPING & DELIVERY
Delivery Information
Do you offer same-day dispatch?
We aim to dispatch eligible orders placed before 2 PM on business days (Monday–Friday) on the same day, excluding public holidays. While we always aim to get your order on its way as quickly as possible, some factors may delay dispatch, including:. A
What countries do you ship to?
When shopping on our New Zealand website, we currently only ship to New Zealand addresses. NZ orders may be dispatched from either our Australian warehouse or Auckland store, depending on stock availability. If you’re located outside of New Zealand,
My tracking says delivered but I haven't received my order
We’re sorry to hear you haven’t received your order! If your tracking shows your parcel as delivered, please complete the following steps before contacting us so we can assist you as quickly as possible. 1. Check around your propertyPlease check any
What does ‘Attempted Delivery’ mean?
Due to our Mayhem Sale, we have had to allow extra business days of processing time during this busy period due to the massive influx of orders. As noted in our website shipping section - "orders can take up to two business days to process before
International Customs and Import Fees
Customers outside of Australia may be liable to pay for customs and import duties. This is not within our control and we cannot pre-pay these taxes. We advise contacting your local customs office to find out if/how much these taxes may be before
Why have some of my items arrived without a plastic sleeve?
At Culture Kings, we’re committed to supporting more sustainable practices and reducing unnecessary waste wherever possible. As we stock products from a wide range of brands, packaging may vary between products and suppliers. Many of the brands we st